Last updated: 10.12.2024.

AstraBank (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect information about you when you use our services. By using AstraBank, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information
This includes information that identifies you personally, such as:
– Name
– Email address
– Mailing address
– Telephone number
– Date of birth
– Government-issued identification numbers (e.g., passport, tax ID)

1.2 Financial Information
When you use our services, we may collect financial information, including:
– Bank account details
– Cryptocurrency wallet addresses
– Transaction history
– Payment card information

1.3 Usage Information
We may collect information about how you use our services, including:
– IP address
– Browser type
– Device information
– Pages visited
– Time spent on pages
– Referring URL

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Provide Services
We use your information to offer and improve our services, such as processing transactions, maintaining your account, and providing customer support.

2.2 To Comply with Legal Obligations
We may use your information to comply with laws, regulations, and legal requests, such as anti-money laundering (AML) and know-your-customer (KYC) requirements.

2.3 To Improve Our Services
We may use your information to monitor and analyze trends, usage, and activities in connection with our services to improve our offerings.

2.4 For Communication
We may use your information to communicate with you about our services, including account updates, marketing messages, and customer support.

3. How We Share Your Information

We do not sell your personal information. However, we may share your information with third parties under the following circumstances:

3.1 Service Providers
We may share your information with trusted third-party service providers who perform services on our behalf, such as payment processing, identity verification, and customer support.

3.2 Legal Compliance
We may disclose your information to law enforcement, regulatory authorities, or other third parties when required by law or to protect the rights, property, or safety of AstraBank or others.

3.3 Business Transfers
If AstraBank undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We may use cookies and other tracking technologies to collect information about your use of our services and to provide you with a more personalized experience.

5. How We Protect Your Information

We implement a variety of security measures to safeguard your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Your Rights and Choices

You may have certain rights regarding your personal information, such as:

6.1 Access and Correction
You can access and update the personal information you provide to us by logging into your account.

6.2 Opt-Out of Communications
You may opt-out of receiving promotional communications from us by following the instructions in those communications or by contacting us directly.

6.3 Delete Your Information
You may request the deletion of your personal information by contacting us. However, we may retain certain information as required by law or for legitimate business purposes.

7. Data Retention

We will retain your personal information for as long as necessary to provide you with our services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected such information, we will take steps to delete it.

9. International Data Transfers

If you are located outside of the Cyprus, your personal information may be transferred to, and processed in, countries other than the one in which you reside. These countries may have different data protection laws than your country of residence. By using our services, you consent to the transfer of your information to such countries.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of the policy. Your continued use of our services after any changes will signify your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at [email protected]